We try not to have too many rules, however to guarantee your enjoyment, we do need to set a few guidelines.
Policy One: Our Cancellation Policy is 24 hours (except holidays).
Our goal is to provide you the highest quality staff and level of service – unfortunately, this is not cheap and good people are hard to find. When you reserve a time with us, we not only guarantee your appointment and service length, we are also turning away others who might want your spot. We are a small intimate Day Spa, where you get the whole facility to yourself (and your partner). So, if you cancel with less than 24 hours notice, we still need to compensate our staff for their time, you will still be charged in full.
During holiday, special event weekends, such as Valentines Day, Mother’s Day, Christmas, our cancellation swaps to 7 days. This applies to all bookings a week either side of the noted holiday or special event.
Policy Two: Please be on time.
We want you to get the most of your time with us. Unfortunately, we do have a schedule to keep, so if you are late, we will need to cut short your service time commensurately. So please, do arrive at your scheduled appointment time. After all it is your time, but if you get stuck in traffic do not stress, we provide plenty of time before and after your massage to sit and relax. If you get lost or think you will be late call us and let us know.
Policy Three: Please turn off your cell phone, laptops, electronic devices, and leave your worries at home.
The charm of our Day Spa experience is that we provide a peaceful sanctuary for you. We respectfully request that you leave all potential sources of intrusion or noise at home or turn them off.